If you are blind or have low vision, a hotel massage may involve a few details worth arranging before the visit: how the therapist will introduce themselves, how changes to the room will be described, and where your phone and belongings will stay. These are practical questions to discuss with OneClass, rather than details to leave until someone is standing at the door.
The suggestions below are requests you can adapt to your own preferences. They do not establish that a particular therapist has specialist guiding training or that every arrangement is available. Explain what you need and ask the booking team to confirm what can be arranged before you commit to an appointment.
Describe the help you want in everyday terms
You do not need a long explanation of your eyesight to ask for useful communication. State the actions that would make the appointment easier. Perhaps you need the booking total as plain text, a spoken introduction on arrival, or a description before a towel or personal item is moved.
For example:
I have low vision. Please send the course length, start time and total price as plain text rather than only in an image. At the appointment, please introduce yourself and explain the setup before we begin. Can you confirm whether these requests can be accommodated?
If you use a screen reader, tell the team which contact method you can use comfortably. If large text or a spoken explanation is more useful, say that instead. The OneClass FAQ lists English communication through LINE, WhatsApp and chat; choose the option that works for you rather than assuming everyone with sight loss needs the same format.
Agree how to recognize the arrival
Ask the team how arrival will be announced and what introduction to expect. If your hotel requires a lobby meeting, tell the team whether you will meet the therapist yourself or need an arrangement with reception or a companion. Confirm any assistance with the person providing it; a visiting therapist and hotel staff have different roles.
You can request a clear introduction:
When you arrive, please say your name and that you are here for the OneClass appointment before we proceed. Please speak directly to me, even if my companion is present.
If the arrival details do not match what was agreed, check through the official booking conversation before proceeding. You do not need to rely on a profile photograph or a visual gesture to resolve uncertainty.
Explain your preferred way of being guided
RNIB’s guidance on assisting people with sight loss emphasizes introducing yourself, speaking directly to the person, asking how they prefer to be guided, describing hazards and announcing when you leave. Its central point is that assistance should follow the individual’s preferences.
Apply that principle to your appointment by saying whether you want verbal directions, assistance from your own companion, or no guidance at all. Do not leave someone to guess. If a particular form of physical assistance is necessary, establish before booking who can provide it and whether they can do so appropriately.
Useful phrases include:
- “Please tell me where you are before offering help.”
- “Please ask before taking my arm or moving my cane.”
- “I know this room. Please tell me if you change the layout.”
- “Please say when you are leaving the room.”
Keep the room layout predictable
Before the session, discuss where the therapist needs to work and whether anything must move. A bag, chair or phone shifted to make space can become difficult to locate later. Ask that changes be described and that belongings be returned to the place you agreed.
Choose a reachable place for your phone, room key and any aid you use. Explain what should stay within reach. If you use remaining vision to orient yourself, discuss lighting before it is changed; a dim room is not automatically the most comfortable setting.
During setup, ask for a description of the position, pillows and towel arrangement before moving into place. Directional language such as “beside your right hand” can be more useful than “over there.” Give the directions that make sense to you. Before getting up at the end, ask whether equipment or other items have changed the route you expect to use.
Ask for spoken explanations during the session
If it helps, request a short explanation before a change of position or work on another area. Agree on a direct word for pausing the session. You can ask for less pressure or an explanation at any point; a silent gesture may not communicate what either person intends.
Please explain before asking me to turn over. If I say “pause,” please stop while we discuss what I need.
For pressure wording, use the separate simple English guide. Keep the requests specific to your comfort rather than trying to manage every part of the appointment in advance.
Make the payment easy to check
OneClass accepts Japanese yen cash only, paid directly to the therapist on arrival. Ask for the complete total in your preferred readable format before the visit. Prepare the notes using your usual method, and ask for the amount received and any change to be stated aloud if that is helpful.
Our yen-only payment guide explains the payment conditions. Keep the cash preparation separate from any need for room guidance, and request a receipt at booking if you need one.
The most useful preparation is a short agreement about the specific assistance you want. If an essential request remains unanswered, clarify it before confirming. That gives you a clearer basis for deciding whether the proposed appointment will work for you.
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